Two days, six groups and lots of good ideas – these were the basics for Loanboox’s internal “Innovation Days”, which focused on one thing above all: making the debt financing platform better for customers.
“Guys, I’m excited,” texts Loanboox Switzerland Managing Director Andi Burri in the shared chat of his working group. There is still half an hour until the workshop presentation. Together with four other colleagues, he has been working on the topic of “emotional design”, i.e. the question of where the financing platform could be used to better meet customers. To this end, the team has developed pop-up windows, created new buttons and revised e-mail notifications. Now they are putting the finishing touches to the slides, because of course they want to convince the others of their own ideas – after all, at the end of the “Innovation Days” a winner is to be chosen.
Have the courage to think “outside the box”.
The other five, multi-country groups also used the time to deal intensively with their respective focal topics. For example, how the financing process could really be thought through to the end completely digitally with a digital signature. And what advantages that would have for the customers. How to better connect platform users with each other or in which areas Loanboox could position itself more sustainably.
Creativity and inventiveness are remarkable, despite the physical distance. And there are also the workshop-type pizza orgies – only at home in front of the screen. Much of what the staff developed over the two days will be implemented. Smaller but important quick wins, such as making the funding button on the platform easier to find or a new 404 error page, have already been implemented.
The winner takes it all? Not in this case
And who will win the race in the end? The team that shows the needs of potential capital providers with a unique presentation and demonstrates how the platform could be adapted accordingly. But their success and the prize that comes with it – a team event when the Covid 19 pandemic is over – is not something the colleagues want to enjoy alone, but to share with everyone.
This is also good teamwork.
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